Positive Confusion

Posted by on April 16, 2011

“For me, CREA is very confusing,” said Massimo, who manages the wait staff in the Villa Balbi dining room, “but it’s a positive confusion.”

It would appear some of the optimism of using the CPS process has rubbed off on him, or maybe part of the reason we feel so at home here is that he and his team appreciate the nature of the craziness we bring to the Villa Balbi. Massimo has been working in the dining room for as long as most of us can remember, he’s a bit of a fixture for those who keep returning to CREA. He’s one of the many faces at the hotel who give us a familiar welcome, and help us feel at home all week long.

Massimo described the CREA experience as different kind of conference because of the way the leaders and participants engage with him and his staff. “Other meetings are more classic and the people usually come in to eat and treat us like we are just serving them,” he said, “at CREA, the people treat us like we’re family and friends.”

That might be confusing for some hotels, restaurants or waiters – but apparently here at the Villa Balbi, that’s a positive confusion – and we’ll take that as a compliment.

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